GENERAL INFORMATION
Q: Do I need to pay for tax? When?
Each country has different tax law, So the amount of duty varies. Further notice will be given by your country’s customs office via phone or email.
Q: Can I get a refund if I decline to pay import tax?
We will issue refund the amount after deducting original shipping charges of USD 60.
Q: What is your warranty policy?
Every product is warranted for 6 months from the date of purchase against manufacturing defects. However, this warranty does not apply to damages caused by consumers’ carelessness.
AFTER SALES SERVICE
Q: How do I register for repair?
Please leave your comment and order# in ‘contact us’ section on our official website. Then once we give you the respond, please send your product to the address below along with a note of your name, contact number, and the warranty card. (Registration for after sales service is also available at Flagship stores and Department stores).
FRONT EYEWEAR HEADQUARTER (Korea)
T-9102 9F, Garden5,66,Chungmin-ro,Songpa-gu,Seoul,KOREA EMAIL: [email protected] / TEL: 070-4259-5614
FRONT EYEWEAR NORTH AMERICA OFFICE (Canada)
41st West, granville street, Vancouver, Canada. EMAIL: [email protected] / TEL: ＋(604) 771 8809 / TEL:+1(778) 237 9665
FRONT EYEWEAR ASIA OFFICE (China/HongKong)
#202 Building A, Wanxiang City, #1799 Wuzhong Road, Min Hang Area, Shanghai, China. EMAIL: [email protected] / TEL: 021-61911389
Q: How long does it take?
If is repaired at head office (Korea), it normally takes 7-10 business days from the day we receive the product. However, if it has to be sent to our factory to improve the quality and reliability it takes 10-15 business days. (Please note that repair procedure could take longer if we are out of parts stock, and we will contact you individually if it happens).
Q: Is there any extra charge to repair an item?
Repair fee varies depending on which part to be repaired. Please contact our PRODUCT SERVICE DEPARTMENT for detailed information.
Q: How about the shipping fee?
Customers are responsible for the round-trip shipping fees.